At sosso.net, we aim to provide a seamless and enjoyable experience for all our users. However, we understand that there may be circumstances where you might need to request a refund. Please read our refund policy carefully to understand the conditions and process.
1. Eligibility for Refunds
Refunds are generally considered under the following circumstances:
- A technical issue caused by our platform prevents you from using a purchased service.
- A duplicate payment was made due to a system error.
- A service was not delivered as promised.
Refund requests for reasons outside these conditions will be evaluated on a case-by-case basis.
2. Non-Refundable Situations
The following scenarios do not qualify for refunds:
- Dissatisfaction with a service that was delivered as described.
- Failure to use the service within the specified time frame.
- Issues caused by user negligence or failure to follow platform guidelines.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with the subject line “Refund Request.” Include your account details, proof of payment, and a detailed explanation of the issue.
- Evaluation: Our team will review your request within 5-7 business days and may contact you for additional information.
- Resolution: If your refund request is approved, the refund will be processed to the original payment method within 7-10 business days.
4. Important Notes
- All refund requests must be made within 14 days of the transaction date.
- Refunds are issued in the same currency and payment method as the original transaction. Currency conversion fees, if applicable, are not covered by sosso.net.
5. Contact Us
If you have any questions or need assistance regarding refunds, please don’t hesitate to contact us:
Email: [email protected]
Thank you for choosing sosso.net. We value your trust and are committed to ensuring your satisfaction.